Privacy Notices
In order to respond to your requests and provide you with the appropriate information, we may collect and process personal data when you browse our website or fill in contact forms or when creating an account or registering.
We use personal information collected on our websites to:
- Create an account
- Answer your information request
- Manage orders, delivery, execution of the service or supply of goods, invoices and payments
- Management of samples orders
- Manage event registration
- Organize visit
- Manage the development of your project
- Carrying out sales prospecting and marketing actions by electronic means
- Better understand your needs and centers of interest
- Contact you to suggest commercial information or announce events you might be interested in
- Manage Customers claims
- Process job applications
To learn more about data processing and your rights, you can browse the privacy notices below.
Cookies Management
When you visit our websites, information about your browsing may be saved in small files called "cookies" that are saved to your terminal (computer, tablet, smartphone, etc.) in line with the choices you have made concerning these cookies.
To Know more and manage your privacy preference, please refer to our:
Data Protection Management
Like everyone who has a relationship with Roquette (customers, prospects, suppliers, service providers, employees, etc.), you have a right to privacy. For this reason, Roquette is committed to protecting your personal data.
Please learn more by visiting this page:
Privacy notices
Select a purpose / jurisdiction / language below.
Contacts
a) Identity and contacts of the controller or joint controllers
Roquette Frères and its subsidiairies
Corporate Headquarters: 62136 Lestrem, France
Phone: + 33 3 21 63 36 00
b) Contacts of the data protection officer
Roquette Frères, Legal & Compliance
Jennifer Godin, Data Protection Officer
Rue de la Haute Loge, 62136 Lestrem Cedex France
E-mail: [email protected]
What Personal Data We Use
So that we can answer your requests for information as fully as possible, please send us more information about yourself using the questionnaires available on our sites.
The mandatory data collected are : your name, first name, contact details, location, area of interest, subject and your inquiry.
Why We Collect Your Personal Data
We use personal information collected on our websites to:
• supply the products, information and services you request;
• manage sample requests;
• supply you with efficient customer service;
• contact you to suggest commercial information or announce events you might be interested in;
• better understand your needs and centers of interest.
The processing of your Data may be done on the basis of your prior consent.
Withdrawal of Consent
You have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on consent before withdrawal.
To exercise this right, please fill in this form.
With Whom We Share Your Personal Data
Your data will be processed by the authorized Roquette service and may be shared by the various Group subsidiaries or transmitted to external service providers acting on behalf of Roquette in the context of processing your personal data.
How Long We Store Your Personal Data
We keep your data only for the period needed to carry out processing.
Security measures in the processing of data
Roquette is committed to maintaining the confidentiality and security of the data to prevent it from being distorted, damaged or disclosed to unauthorized third parties and to use it only for the purposes set forth in this notice.
Your Rights
You have the right to access and rectify your data and oppose its use when you have a legitimate reason for doing so. You also have the right to erase your data, restrict data portability and limit the processing of your data starting from the entry into force of the General Data Protection Regulation (May 25, 2018).
To exercise these rights, please fill in this form.
An answer will be given to you within a maximum of 30 days.
International Transfer of Personal Data
Our subsidiaries or service providers may be located in countries that do not ensure the same level of personal data protection.
In this case, Roquette guarantees that protection of your data is implemented.
Some users of the data may be located outside your country of residence. These situations are governed by legal measures— contractual clauses (“IntraGroup Data Transfer Agreement) between Roquette Frères and its subsidiaries and/or on the basis of your consent and in compliance with the statutory requirements and regulations in force in terms of protection of data of a personal nature in the countries where the Group's entities are located.
How to Complain
If you believe, after having contacted us, that your rights over your data have not been respected, you can lodge a complaint to your Data Protection Authority.
Roquette's Lead Supervisory in Europe: CNIL (https://www.cnil.fr/en/home)
Commission Nationale de l'Informatique et des Libertés
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
France
Tel: +33 (0)1.53.73.22.22
Fax: +33 (0)1.53.73.22.00
Your point of contact
Our Group Data Protection Officer is a single point of contact for our employees, individuals and the Supervisory Authorities concerning all privacy and data protection topics.
Jennifer Godin, Group Data Protection Officer
Roquette Frères, Legal & Compliance
Rue de la Haute Loge, 62136 Lestrem France